Features for human services

Get everyone on the same page with GoodHuman’s customer, workforce and billings management tools.

All-in-one operating system


Deliver consumer-directed care at scale with a connected customer management system.


Maximise the potential of your workforce with smart rostering tools and an app for frontline staff.


Automate repetitive tasks and leave the calculations to us with our built-in NDIS pricing arrangements and limits.



Put customer at the heart of every workflow

GoodHuman’s connected customer management system ensures client records are up-to-date, easily accessed by your team and information is shared across every workflow.

Customer management system

care at scale

Say goodbye to double handling booking and billing information. Your customer’s digital service agreement and their unique wants and needs drive every single automation in GoodHuman so you can provide the best support every time.

Customer records
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Automation you won’t see anywhere else

Bookings, billings and customer data is driven by digital service agreements to keep your business compliant and audit-proof.

Digital service agreements

Build a more human picture of every customer

Everyone on the same page

One place for all your progress notes, incident reports and documents.

Wonderfully human detail

Capture a better picture of every customer with NDIS funding, service agreements and care information all linked across every customer's profile.

A fully connected experience

NDIS plans, notes, funding, and service agreements all connected and updating in real-time.


Your whole team in one place

Schedule your front team in seconds and match the best support worker to every shift to create better outcomes for everyone.

Give your team the tools they need to do their best work

Claim expenses, capture customer notes, incident reports and more while on the move.

GoodHuman business app
Easily check-in and check-out

Tidy your timesheets by keeping accurate records of when your team starts and finishes their shifts.

Take notes on the go

Ensure details are remembered and invoicing isn’t delayed by prompting team members to complete shift notes, incidents and tag goals when they are top of mind.

Prepare staff for every shift

Equip your team with the care information they need well ahead of every shift — including customer needs, shift notes and instructions.

Manage team availability

Get a clear picture of your workforce capacity and utilisation by accessing up-to-date team member availability and leave requests.

Broadcast open shifts

Fill gaps on the fly by publishing open shifts to an eligible pool of workers based on their availability, location, experience and specialties.


Get paid faster with billing automation

Stay in sync with GoodHuman’s built-in custom pricing and NDIS billing engine and turn a tedious, manual process into one that takes only seconds.

Billing automation

Generate invoices and approve them in a flash

Take invoicing from weeks to minutes with automated invoicing that calculates line items based on real-time bookings data.

Automated invoicing

Stay in sync with the latest NDIS pricing changes

Surprise price guide update? GoodHuman have you covered. Stay compliant with any updates with our built-in billing engine.

Built-in NDIS pricing

Built to scale and adapt with you

From scaling NDIS teams to leading human services enterprises, GoodHuman is designed to grow.


Identity, device and process management means only the right people access information.

Data encryption

Data stored locally in Australia, encrypted in transit and at rest to safeguard your organisation.

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Bring  your HR, payroll or finance tools together with our flexible and open API

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Google Partner

Cloud-based SaaS solution for 99.99% uptime and industry leading back up, disaster recovery and data integrity

All features

Explore more features for every part of your team, from service delivery to compliance.

Service agreements

Automation you won't see anywhere else.



Audit-proof your organisation with GoodHuman.



Automatically generate invoices for the correct service, every time, on time.


Customer records

Deliver customer-directed care at scale with comprehensive customer records management.


Incident reporting

Automate the paper trail with incident workflows and get the right people to take action when it matters.



Simplify your rostering with a smart system that helps you to manage changes on the fly.