Deliver customer-directed care at scale with comprehensive and connected customer records management.
Know who your customers are
Don’t go searching for important information. Both admin and frontline teams can view all important customer care information and alert levels, including support needs, medication, historical notes and more.
- Permanent conditions
- Support needs
- General information
Match your customers to the right team members
Deliver quality support tailored to every customer's unique needs and preferences.
GoodHuman's powerful rostering engine matches your customers to ideal team members based on a configurable set of options, including:
- Experience with a customer's permanent conditions
- Relevant skills to meet a customer's support needs
- The customer's own team member preferences
- Speaks the same language
- Shares the same religion
Add depth to every record
Complete every customer’s records with richness and context they deserve. Include details in their profile such as:
- Hobbies and languages
- Aboriginal or Torres Strait Islander heritage
- Medicare and Centrelink details
- Living arrangements
- Translator requirements
- Local government area
Keep critical information front and centre
Pin any ‘need to know’ information to the customer record and ensure critical customer information is easily discoverable to your frontline and admin teams.
Explore more features for every part of your team, from service delivery to compliance.
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