Customer Trends and Values Report 2021

The Future of NDIS Support

Do you know what your customers love about your organisation?
What do they find challenging?
What would make them change to another service provider?

This report contains the answers to these questions, because we asked them. By surveying almost 700 NDIS participants and primary carers, the report identifies how people are accessing disability support services in Australia and uncovers what’s most important to them. This will ensure that support organisations can help deliver what customers want — not just what they need.

Read the Customer Trends and Values Report to discover:

  • What the future looks like for disability support organisations on the NDIS
  • What your customers want and value the most (and how to deliver it)
  • The most trusted source of referrals
  • How to reduce friction and frustration in discovering and managing services

This report helps organisations in the disability support industry to provide greater experiences for every customer — and stand out from the crowd.