Automate the paper trail with Incident workflows and get the right people to take action when it matters.
Never go looking for an incident report paper trail again
Audit-proof your NDIS organisation and breeze through repetitive processes by creating customisable Incident workflows in GoodHuman.
Customise workflows to your business
Set a trigger, assign actions and designate your approvers. Now you're ready to push your workflow live across your organisation.
Submit incident reports on the fly
Frontline team members can complete incident reports during their shift right from the GoodHuman app.
Keep tasks moving forward
Get a quick view of all the session details; including date, time, attachments and forms all visible on one screen. Complete the actions outlined in the workflow step and click next to send it onward.
Approve reports with confidence
Once all steps are completed, administrators can either send the workflow back to get more information or approve the work done!
Connect the right people to solve the right problems
Create a workflow template for each type of incident and capture more detail with every report.
Quickly build drag-and-drop Forms or use our incident-standard report to get started in seconds.
Breeze through evidencing as each incident workflow links to the customer, the team members and the service delivered.
Stay in step with time-sensitive tasks
Keep tasks moving forward. Notifications and emails alert your assigned team members whenever actions or approvals are triggered.
Get started on GoodHuman
Take your reporting to the next level with Incident workflows and Forms on GoodHuman. Explore GoodHuman risk-free with a 30-day free trial.
About Incident reporting
What is NDIS software?
An NDIS software is a solution that specialises in enabling disability service providers to operate more efficiently. Disability service providers benefit from software purpose-built for the NDIS because it allows them to maintain compliance with the National Disability Insurance Scheme requirements and automate tasks that would typically be complex and time consuming. Solutions may include features such as an NDIS CRM, disability workforce management, NDIS case note management, rostering schedulers and reporting on client care plans.
How to choose an NDIS software?
It’s important to plan ahead and choose a software that will scale with your business over the next 5-10 years. Identify all the inefficient processes in your business, as there may be an opportunity to solve multiple inefficiencies with a single solution. Some important functionality include:
- Built-in NDIS price guides
- Automated billing
- Real-time NDIS budget tracking
- Workforce rostering
- NDIS compliance management
- CRM for client case notes
What are the benefits of using an NDIS management software?
Disability support providers can overcome many of the inefficiencies in their day-to-day operations. In particular, NDIS management software helps teams save time on processes that affect NDIS compliance such as rostering, billing, service agreements, quotes, care information and incident reporting.
What functionality does an NDIS provider need to operate effectively?
Disability service providers often find themselves bringing together an expensive suite of applications to operate; a Client Management System for record-keeping, a CRM for communications, payroll and finance systems for invoicing, and rostering and time attendance software for workforce management. The best NDIS software incorporates all of these functions natively.
What is an NDIS CRM?
An NDIS CRM gives disability service providers a single source of truth for client relationship management. GoodHuman eliminates double handling and booking and billing errors with rich and dynamic customer relationship management tools. Every single automation in GoodHuman is driven by each customer’s digital service agreement, their support needs, care information and more.
NDIS rostering software typically helps administrators automate tasks such as filling empty shifts and managing break compliance. GoodHuman’s rostering functionality is natively connected to all other parts of your operation which means that scheduling is linked to your staff costs within the NDIS price guide and the Social, Community, Home Care and Disability Services Industry Award (SCHADS) award. Smart rostering also helps support providers be more deliberate in the way they match their workers to customers and shifts, creating better outcomes for everyone.
An incident reporting system helps NDIS and human services organisations track, manage and approve incidents such as assaults, illnesses or near misses that occur during the delivery of support.
GoodHuman's connected operating system means that every service, booking and billing links directly back to customer information and their service agreement. Come audit time, it's easy to trace back and tell a more complete picture of every customer's story.
There are certain types of incidents, like deaths, serious injury or abuse that are considered incidents that must be reported to the NDIS. Read the NDIS resources to learn more about reportable incidents.
Workplace incident reporting procedures may include recording what you have seen and heard — including the details of any witnesses; recording the time, place and setting of the incident; recording what happened directly before and after the incident and what treatment or care was provided.
GoodHuman creates technology to amplify the good that already exists in the world.
We help human services organisations better connect to their frontline team and customers with purpose-built workforce, customer and billings management — all in one platform. Get in touch to learn more.
Capture, track & manage incidents with ease on GoodHuman
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