Customer records

Deliver customer-directed care at scale with comprehensive and connected customer records management.

CARE INFORMATION

Know who your customers are

Don’t go searching for important information. Both admin and frontline teams can view all important customer care information and alert levels, including support needs, medication, historical notes and more.

  • Permanent conditions
  • Support needs
  • General information
  • Medications
  • Behaviours

SKILLS MATCHING

Match your customers to the right team members

Deliver quality support tailored to every customer’s unique needs and preferences.

GoodHuman’s powerful rostering engine matches your customers to ideal team members based on a configurable set of options, including:

  • Experience with a customer’s permanent conditions
  • Relevant skills to meet a customer’s support needs
  • The customer’s own team member preferences
  • Speaks the same language
  • Shares the same religion
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Customer Details

Add depth to every record

Complete every customer’s records with richness and context they deserve. Include details in their profile such as:

  • Hobbies and languages
  • Aboriginal or Torres Strait Islander heritage
  • Medicare and Centrelink details
  • Living arrangements
  • Translator requirements
  • Local government area

PINNED ALERTS

Keep critical information front and centre

Pin any ‘need to know’ information to the customer record and ensure critical customer information is easily discoverable to your frontline and admin teams.

    All features

    Explore more features for every part of your team, from service delivery to compliance.

    Service agreements

    Automation you won't see anywhere else.

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    Compliance

    Audit-proof your organisation with GoodHuman.

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    Invoicing

    Automatically generate invoices for the correct service, every time, on time.

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    Customer records

    Deliver customer-directed care at scale with comprehensive customer records management.

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    Incident reporting

    Automate the paper trail with incident workflows and get the right people to take action when it matters.

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    Rostering

    Simplify your rostering with a smart system that helps you to manage changes on the fly.

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    See GoodHuman in action

    Get an overview of the GoodHuman platform in just 2 minutes!

    Watch a demo